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Privacy Policy

Frequently asked questions

Here are some common questions about our company.

At TheKoshi, we offer premium-quality Mithila Makhana (foxnuts) that are 100% natural, pesticide-free, and free from added preservatives. We specialize in healthy snacking options sourced directly from the farmers of Bihar and deliver them fresh to your doorstep through our online partners.

You can reach our customer support team in the following ways:

📧 Email: thekoshi.in@gmail.com

📞 Phone/WhatsApp: +91-8292725222

(Available between 10 AM – 6 PM, Monday to Saturday)

We usually respond within 24–48 hours. You can also contact us through our social media handles for quick updates.

 

TheKoshi Return & Replacement Policy

At TheKoshi, your trust is our fuel. We are committed to delivering the highest quality raw makhana that fuels your day – naturally. However, if something goes wrong, we’re here to make it right.

✅ Returns Eligibility

You may request a return or replacement under the following conditions:

  • You received a damaged, defective, or expired product.
  • The product received is different from what you ordered (wrong item/quantity).
  • The packaging was tampered with or unsealed at the time of delivery.

⚠️ Note: Due to the perishable nature of food items, we do not accept returns for reasons such as taste preference or change of mind.

🔄 Return Window

  • Return or replacement requests must be raised within 5 days of product delivery.
  • Requests made after this window will not be eligible.

📦 How to Request a Return

  • Email us at: thekoshi.in@gmail.com
  • WhatsApp: [Insert your support number here]
  • Please share:
    • Your Order ID
    • Clear images of the product/issue
    • A brief reason for the return

Our team will review and respond within 24–48 hours.

💰 Refunds

  • If your return is approved, we will process a refund to your original payment method within 5–7 working days.
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI.

🚚 Replacements

  • If your product qualifies, a free replacement will be shipped within 3–5 business days, depending on availability.

🛡️ TheKoshi Assurance

Every TheKoshi pack goes through rigorous hygiene and quality checks. Your satisfaction is our mission, and we’re always ready to resolve genuine concerns quickly and transparently.